Holt Renfrew

    Holt Renfrew Thrives in a Time of Crisis

    Founded in 1837, Holt Renfrew has been supplying its customers the latest trends in luxury fashion for over 200 years. With a history that spans two centuries, Holt Renfrew understands the importance of maintaining resiliency and reliability in the face of uncertainty. During the outbreak of COVID-19, Varicent, in partnership with InnoVyne Technologies, offered the transparency Holt Renfrew needed to continue to serve their customers.

    Get the full story below.

    The Challenge

    With a history built on strong, high-touch, customer connections that spanned generations, in-person stores have always been the focus for Holt Renfrew. While online shopping was available, Holt Renfrew still needed a way to continue to support their customers with exceptional service.

    The Transformation

    Fortunately, a month before the outbreak of COVID-19, in February 2020, Holt Renfrew worked with Varicent and InnoVyne Technologies to launch the latest version of Varicent ICM—giving them the tools they need to continue to serve their customers, no matter the circumstance.

    Holt Renfrew finds success in Varicent Customer

    “Varicent takes away any questions about what is happening on the back-end, allowing sellers to focus on their work with their customers.”

    Tara Deegan
    Divisional Vice President, Holt Renfrew

    The Results

    Transparency

    into transactions, commissions payments, and inventory

    Supporting
    2,500 payees across the company

    Arming

    their sales team with information they need to better serve their customers

    About

    Holt Renfrew is considered Canada’s fashion and lifestyle retailer. Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences and is Canada’s hub for the world’s best fashion and beauty brands. Recognized as a leader in personal service and experiences, the company’s mission is to empower self-expression and ignite positive change along with overarching commitments to sustainability and diversity and inclusion. With seven stores across Canada, including four in the Greater Toronto Area, plus Montreal, Calgary, and Vancouver, customers can also experience Holt Renfrew’s offerings via holtrenfrew.com. Holt Renfrew was acquired by the Weston family in 1986 and continues to be privately and Canadian-owned as part of the Selfridges Group. Visit us at www.holtrenfrew.com.

    Industry

    Retail & Consumer Goods

    Geography

    North America

    Size

    Mid-Market (2,500-6,000 Employees)

    Solution

    Varicent ICM

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