Challenge

In business since 1934, Coburn Supply Company is a highly respected wholesale distributor of plumbing, HVAC, and electrical products, faced significant obstacles with their legacy incentive compensation system. The outdated system couldn’t handle their complex compensation structures and manage their extensive data. They were forced to try and manage their incentives program using spreadsheets, which proved to be stressful and time-consuming.

Solution

After exploring several options that didn’t meet their needs, the company made the switch to Varicent Incentives. The decision was influenced by the Varicent team’s dedication to understanding Coburn Supply Company’s unique business needs.

As Coburn Supply Company Vice President, Christy Maloney expressed, “They got us. They understood what our business and that made us very confident in moving forward from there.”

The implementation process was seamless and collaborative, leaving Coburn Supply Company impressed with how their needs were met and voices were heard.

Result

With Varicent Incentives, Coburn Supply Company was able to streamline their compensation processes, reducing errors and improving data accuracy. They notably reduced the manual effort required for compensation calculations, saving time, and reducing stress for the finance team.

Now, Coburn Supply Company can efficiently manage exceptions and navigate complex compensation scenarios, instilling a high level of confidence in their compensation processes. Salespeople now have real-time visibility into their compensation data, which has improved their confidence in the payment process.

Coburn Supply Company looks forward to future opportunities to leverage more of Varicent Incentives features. They also to explore additional functionalities like ELT and Sales Planning. Furthermore, they’re excited to actively participate in Varicent’s Community platform and Regional User Group meetings to exchange ideas and best practices with like-minded peers.

Christy Maloney sums it up best, “Varicent took the stress away from us. We could be confident that we would get our 500 people paid on time every month, and with good data.”

About Coburn Supply Company

Coburn Supply Company, Inc. (Coburn's) operates locations in Texas, Louisiana, Mississippi, Tennessee and Alabama serving the needs of the construction industry, including plumbing, heating and air conditioning, mechanical, municipal and utility, and general contractors, as well as home builders and re-modelers.