A Day in The Life – Pratik Mujumdar, Customer Success Manager

1. Describe your journey to Varicent; What work did you pick and why ? 

My path to Varicent has been shaped by diverse experiences. With a background in computer engineering, I stepped into the professional realm as a systems engineer, progressing to roles as a technical lead and senior manager. This shift sparked my pursuit of management knowledge, leading to an MBA. Joining Varicent as a Customer Success Manager felt like a natural progression, blending my technical expertise with business acumen. The CSM role has provided an ideal platform for leveraging my skill set, enabling me to understand clients' needs and deliver tailored solutions effectively. I was drawn to Varicent due to its esteemed reputation and leadership in sales performance management domain, while its innovative approach and unwavering commitment to customers deeply resonated with my professional values.

2. Describe a typical day in your role?

Each day as a Customer Success Manager at Varicent presents new opportunities for collaboration and growth. It begins with diving into client engagements, understanding their unique needs and objectives, and crafting tailored plans to meet them. Throughout the day, I work in tandem with cross-functional teams to ensure smooth implementation, enablement, and adoption of Varicent's solutions. Leveraging data-driven insights, I continuously refine client outcomes while offering steadfast support and sharing insights into our product roadmap for enhanced ROI. Furthermore, I actively seek out opportunities to drive initiatives that align with our clients' goals, nurturing enduring partnerships built on mutual success and forward-thinking.

3. Tell us about a challenge that you’re working to solve right now?

Currently, I'm focused on optimizing the onboarding experience for our clients. While our products are robust and effective, ensuring that clients can seamlessly implement and adopt them to achieve their desired outcomes is paramount. This entails streamlining processes, identifying potential areas for improvement, and implementing solutions to enhance the onboarding journey. Additionally, I'm collaborating closely with cross-functional teams to ensure the availability of comprehensive training resources and support materials for our clients. With this, we aim to accelerate time-to-value for our clients, maximize their ROI, and foster long-term success and satisfaction with Varicent's solutions.

4. What is one thing that you have worked on that you’re really proud of? 

One project that stands out as a source of pride is the transformation of a client's go-to-market strategy, necessitating a complete overhaul of their sales performance management approach. Collaborating closely with the client, we devised a tailored success plan meticulously aligned with their organizational objectives. Together, we formulated detailed strategies and tactics to execute this plan effectively, culminating in the creation of a comprehensive strategic roadmap spanning the next three years. This initiative not only addressed immediate challenges but also positioned the client on a trajectory toward sustained success.

5. In your words, what makes working at Varicent unique?

What sets Varicent apart is its commitment to innovation and customer success. The company's culture fosters collaboration and creativity, empowering employees to drive meaningful change and make a real difference for our clients. Varicent's focus on delivering value and exceeding customer expectations creates a dynamic and rewarding work environment where every individual can thrive and contribute to our collective success.

6. What advice do you have for women looking at joining the tech industry? 

For women considering a career in tech, start by exploring various roles to discover your passion and strengths. Embrace a growth mindset and adaptability to thrive in a rapidly evolving industry. Pursue continuous learning, whether through formal education, online courses, or hands-on experiences. Seek mentorship and networking opportunities to connect with industry professionals and gain valuable insights. Remember, diversity fuels innovation, and your perspective is crucial in shaping the tech landscape, so don’t hesitate to share your unique viewpoint. Stay curious, keep learning, and trust in your ability to make a difference in the tech world.

7. Which of our values do you relate to the most and why? 

I deeply resonate with the value of Collaboration. Throughout my career journey and especially in my role at Varicent, I've experienced firsthand the transformative power of collaboration. Whether it is working with colleagues, clients, or partners, it's evident that collaboration is not just essential but fundamental to achieving our collective goals and delivering value to our clients. It's about more than just working together; it's about uniting as One Varicent, driven by our shared purpose. Varicent's emphasis on collaboration fosters a sense of unity and shared purpose, empowering us to leverage our collective strengths and expertise to drive innovation and create impactful outcomes for our clients.