Nicoal Berryman

EXECUTIVE VOICE PRESIDENT OF CUSTOMER SUCCESS

Nicoal Berryman is the Executive Vice President of Customer Success at Varicent, where she leads the company’s global Customer Success organization with a focus on driving customer value, retention, and revenue growth.

Since joining Varicent, Nicoal has played a key role in building a scalable customer success program designed to deepen customer relationships and unlock expansion opportunities. She engages with executive stakeholders, helping teams align more closely to customer business outcomes. Nicoal has also introduced a stronger focus on ROI-driven decision-making and is helping evolve Varicent’s services strategy to ensure customers realize measurable impact from their investments.

Nicoal brings extensive experience building and leading Customer Success organizations at both high-growth startups and global enterprises. She previously served as National Director of Customer Success for Microsoft, where she led teams focused on helping organizations maximize value from their technology investments while strengthening long-term customer partnerships. She is known for bringing showmanship to her work, believing the best customer experiences are as engaging as they are effective.