Careers at Varicent

Join our team of passionate, innovative and driven professionals for a fun and rewarding career at Varicent. Collaborate, develop and grow, make an impact.

Senior Technical Analyst

As a Senior Technical Analyst you will have the opportunity to work side-by-side with some of the most experienced technology leaders in many industries such as Financial Services, High Tech, Banking, Manufacturing and take responsibility for creating a first class support experience.

A successful candidate will have a strong technical and troubleshooting background, project management skills and an in-depth understanding of support best practices.

Our office building has direct underground access to the Sheppard-Yonge subway station along with easy access to Highway 401 making it appeal to commuters from all over the GTA. However, due to COVID-19, Varicent is currently working 100% from home until further notice.

You bring to Varicent

  • 7+ years experience at enterprise support organizations
  • Experience leading teams and projects
  • Degree in Computer Science, Engineering, Mathematics, or a related business discipline
  • Diverse perspective on industry trends
  • Experience with support processes and tooling
  • Excellent project planning, scheduling, and resource management skills Strong business communication skills (verbal and written)
  • High energy with a drive to succeed
  • Effective time management, documentation, and organizational skills.
  • Strong business communication skills (verbal and written)

What you’ll do

  • Work with internal teams to integrate multiple product into a seamless client experience
  • Research and make recommendations on tooling and processes
  • Implement tooling across multiple products and enable team members
  • Connect with clients to gather feedback and enable them in getting the most out of our offerings
  • Drive the evolution of the support organization
  • Cultivates relationships and work collaboratively with other internal departments (i.e. R&D, Customer Support, Training, etc.) to properly leverage resources to address customer needs.
  • Monitors and documents project status; anticipates problems and resolves them or escalates them to appropriate level of management for resolution.
  • Contributes to creation of training materials used by internal teams as well as our customers.

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