Software Schedule: Varicent Seller Insights
The following are the specific terms and conditions for the Software entitled “Varicent Seller Insights” (“Seller Insights”) ordered by Customer as a Cloud Service pursuant to the Varicent Cloud Services Agreement (the “Agreement”) at https://www.varicent.com/legal_documents.
1. DEFINITIONS
Capitalized terms shall have the meanings set forth in this Schedule or elsewhere in the Agreement.
2. DESCRIPTION OF CLOUD SERVICE
2.1. Varicent charges for use of Seller Insights on a “per Entitlement” basis. What constitutes a single “Entitlement” for Seller Insights is described below. Customer shall purchase sufficient Entitlements for its intended and actual use of the Cloud Service. Additional Entitlements may be added at any time upon the Parties’ execution of an Order for such Entitlements.
2.2. Seller Insights. Varicent Seller Insights is an offering powered by Varicent’s proprietary Symon.AI augmented intelligence solution which provides clients the ability to plan and organize their sales deployment models. The product allows users to gain insights into their territories and pathway to achieving quota. The Cloud Service for Seller Insights includes access to its web application.
2.2.1. Persons on Quota. One Entitlement per Person on Quota. A “Person on Quota” is a Person who is being managed or tracked by Customer, or any of its Subsidiaries, using the Cloud Service. Customer may authorize eligible individual Persons on Quota to be Authorized Users.
3. ADDITIONAL ACCESS AND USE OF THE CLOUD SERVICE TERMS
3.1. Customer is responsible for: (a) all activities that occur under the Authorized Users’ accounts; (b) maintaining the security and confidentiality of all user names and passwords for the Authorized User account; and (c) any loss or damage suffered by Customer or Varicent as a result of Customer’s, any of its Subsidiaries’, or any Authorized User’s failure to adequately safeguard any such account information. Customer shall promptly notify Varicent of any unauthorized use of any user name, password, or account or any other known or suspected breach of security.
4. CERTIFICATIONS
4.1. Varicent is subject to the following annual certifications of compliance in respect of the Cloud Service:
(a) ISO 27001
(b) SOC 2
5. THIRD PARTY SUBPROCESSORS
5.1. Subprocessors for the Cloud Services are outlined below. Alternate locations for Third Party Subprocessors may be requested by Customer in the applicable Order. Varicent may add additional hosting and processing locations in accordance with the Data Security Standards.
| Subprocessor | Nature and Purpose of Processing | Region |
|---|---|---|
| Amazon Web Services | Infrastructure provider for cloud hosting services and storage. | United States (Default) European Union (Alternate) |
| IBM* | Infrastructure provider for cloud hosting services and storage. | United States (Default) European Union (Alternate) |
| Varicent Affiliates: Varicent Canada OpCo Limited Varicent US OpCo Corporation Varicent UK OpCo Limited Varicent ROM OpCo SRL Varicent Australia OpCo Pty Ltd |
Support Services | Canada, Romania, Australia, United Kingdom |
| Professional Services | Canada, Romania, Australia, United States, United Kingdom and/or such other locations as agreed-upon in the applicable SOW |
*Only available for those Customers whose Varicent ICM instance is already hosted on IBM.