Software Schedule: Revenue Intelligence Workbench

The following are the specific terms and conditions for the Software entitled Symon.AI configured for “Revenue Intelligence Workbench” (“Revenue Intelligence Workbench”) ordered by Customer as a Cloud Service pursuant to the Varicent Cloud Service Agreement (the “Agreement”) at


Capitalized terms shall have the meanings set forth in this Schedule or elsewhere in the Agreement.

1.1. “Central Processing Unit” has the meaning as set out in the Documentation as applicable to Symon.AI and Revenue Intelligence Workbench.

1.2. "Marketplace” means the online marketplace where Varicent makes available Marketplace Apps; the Marketplace does not form part of the Cloud Service.  

1.1. "Marketplace App” means an application that Varicent makes available to Customer through the Marketplace.

1.2. "Marketplace App Terms” means the terms and conditions associated with and contained within a specific Marketplace App.


2.1. Varicent charges for use of Revenue Intelligence Workbench on a “per Entitlement” basis. What constitutes a single “Entitlement” for Revenue Intelligence Workbench’s components is described below. Customer shall purchase sufficient Entitlements for its intended and actual use of the Cloud Service. Additional Entitlements may be added at any time upon the Parties’ execution of an Order for such Entitlements.

2.2. Revenue Intelligence Workbench. The Cloud Service for Revenue Intelligence Workbench is Varicent's augmented intelligence offering to discover meaningful patterns in complex and sophisticated sales systems. It allows users to connect, cleanse and join data to automate data tasks without the need for code, provides applications to everyday sales performance questions, and forecast results, find outliers and predict outcomes through the use of data science. The Cloud Service for Revenue Intelligence Workbench includes access to the Symon.AI web application and any available blueprints and applications located therein. Customer must obtain a sufficient number of each of the following Entitlements in order to use Revenue Intelligence Workbench:

2.2.1 Analytical Units. One Entitlement per Analytical Unit. The number of “Analytical Units” required by the Customer is directly related to the number of employees within Customer’s organization.


3.1. In accordance with Section 2 (Access to and Use of the Cloud Service) of the Agreement and unless otherwise outlined in the Order, Varicent shall provide Customer with up to five (5) administrator Authorized User accounts for the Cloud Service. Customer is responsible for: (a) all activities that occur under the Authorized Users’ accounts; (b) maintaining the security and confidentiality of all usernames and passwords for the Authorized User account; and (c) any loss or damage suffered by Customer or Varicent as a result of Customer’s, any of its Subsidiaries’, or any Authorized User’s failure to adequately safeguard any such account information. Customer shall promptly notify Varicent of any unauthorized use of any username, password, or account or any other known or suspected breach of security.


4.1. Varicent is subject to the following annual certifications of compliance in respect of the Cloud Service for Symon.AI which is the foundation for Revenue Intelligence Workbench:

(a) ISO 27001

(b) SOC 2


5.1. Subprocessors for the Cloud Service are outlined below. Alternate locations may be requested by Customer in the applicable Order. Varicent may add additional hosting and processing locations in accordance with the Data Security Standards.

Subprocessor Nature and Purpose of Processing Region
Amazon Web Services Infrastructure provider for cloud hosting services and storage. United States (Default) and Ireland/Germany (Alternate)
Varicent Affiliates:
Varicent Canada OpCo Limited
Varicent US OpCo Corporation
Varicent UK OpCo Limited
Varicent ROM OpCo SRL
Varicent Australia OpCo Pty Ltd
Support Services Canada, Romania, Australia
Professional Services Canada, Romania, Australia, United States, United Kingdom and/or such other locations as agreed-upon in the applicable SOW



7.1. Customer Use of Marketplace Apps. The Cloud Services contain an online marketplace wherein Customer can access certain Free Services applications which do not form part of the Cloud Service and are subject to additional terms and conditions (“Marketplace Apps”). Save and except for business contact information which forms part of an individual’s account, no Personal Data or any sensitive data (such as data which requires a high degree of protection by law or which, if made public, could expose individuals to a risk of physical harm, fraud, or identity theft) may be uploaded to a Marketplace App. Any use by Customer of Third Party web sites, products or services linked to within a Marketplace App is solely between Customer and the applicable Third Party provider. The Cloud Service for Varicent ELT and Varicent AI may contain features designed to interoperate with Marketplace Apps. Varicent cannot guarantee the continued availability of such features or Marketplace Apps and may cease providing them at any time without entitling Customer to any refund, credit or other compensation in relation thereto.



Software Schedule RevIntel_Aug 2022