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Client Relations Associate

This role is located in Toronto, ON, Canada.

Varicent’s Client Relations team is responsible for software enablement in the context of a customer’s business solution. We are seeking an individual who is not afraid of rolling up his/her sleeves to understand the client’s technical solution and work alongside our valued customers to understand their enablement needs and provide creative solutions.

As a Client Relations Associate, you’ll build trust with the customer by driving business requirement discussions, reverse-engineering the Varicent solution and successfully applying business context to the solution. You’ll conduct engaging enablement sessions, document knowledge gaps and provide a valued experience to your customers.

You bring to Varicent

  • 3+ years of experience in Consulting, Technical Business Analysis or Software Training role
  • Customer empathy and curiosity to solve business challenges
  • Prior experience in Sales Compensation administration and/or operations
  • Strong analytical skills and data-driven mindset
  • Strong business communication skills (verbal and written)
  • Working knowledge of SaaS technologies and SQL Server
  • Experienced ability of creating, developing and managing business relationships
  • High energy with a positive attitude and desire to grow professionally

What you’ll do

  • Identify the customer’s solution knowledge gaps, create learning plans, gather feedback and drive enablement outcomes
  • Drive customer engagement through value-add discussions to solve the customer pain points
  • Reverse-engineer technical solutions to gain an in-depth understanding of the customer’s configuration
  • Develop strong customer relationships by delivering engaging software enablement sessions
  • Exhibit continued learning by demonstrating the ability to stay current with new application functionality
  • Collaborate with other internal departments to leverage the appropriate resources to address the customer’s needs

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